Payment Policy

Last updated: August 6, 2026

At Ovilliya, we aim to provide a secure and convenient checkout experience. This Payment Policy explains the payment options and payment process for orders placed through our website.

Accepted Payment Methods

The payment methods available at checkout may include:

  • Visa

  • Maestro

  • Mastercard

  • Google Pay

  • Apple Pay

  • American Express

Only the payment methods displayed during checkout are available for your order. Availability may vary depending on your location, device, browser, currency, and the eligibility requirements of the relevant payment provider.

Prices and Currency

The applicable currency and complete order total will be displayed during checkout before you confirm your payment. The order total may include any applicable taxes, shipping charges, or discounts.

If your card or payment account uses a different currency, your bank or payment provider may apply currency-conversion fees or other charges. These charges are determined by your provider and are not controlled by Ovilliya.

Secure Payment Processing

Payments are processed through Shopify's secure checkout and the payment provider selected during checkout. Ovilliya does not directly store your complete payment-card details.

Your bank or payment provider may request additional verification to help protect against unauthorised transactions.

Payment Authorisation

When you place an order, your bank or payment provider must authorise the transaction. Your order is not confirmed until payment has been successfully authorised and you have received an order confirmation from Ovilliya.

Declined or Unsuccessful Payments

A payment may be declined for reasons including:

  • Incorrect card or billing information

  • Insufficient funds

  • An expired card

  • Security restrictions imposed by your bank

  • Failed identity or payment verification

  • Restrictions applied by the payment provider

If your payment is declined, please verify the information entered or contact your bank or payment provider for assistance. Ovilliya may not receive the specific reason for a declined payment.

Order Verification

Ovilliya reserves the right to review, hold, or cancel an order if we reasonably suspect unauthorised activity, payment fraud, or inaccurate customer information. We may contact you for additional information before processing the order.

Refunds

Approved refunds are issued to the original payment method used for the order. After we process a refund, your bank or payment provider may require additional time before the funds appear in your account.

For return eligibility and refund information, please see our Refund & Return Policy.

Contact Information

Shop name: Ovilliya
Company name: ItsaMotion
Company Number: 99788497
Warehouse Address: De Run 4210, 5503LL Veldhoven, Netherlands
Email: info@ovilliya.com
Telephone: +44 7451 295090

Customer Service Hours

Monday to Friday: 9:00 a.m. to 5:00 p.m. (GMT+11)
Saturday: 12:00 p.m. to 5:00 p.m. (GMT+11)
Sunday and public holidays: Closed

We aim to respond to all inquiries within 24 hours.

FREE SHIPPING

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EASY RETURNS

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SECURE PAYMENT

Your security is our priority. Every payment is fully encrypted and 100% protected.

CUSTOMER SERVICE

Real people, ready to help. Reach out anytime at info@ovilliya.com — we’re here to make your experience effortless.